Use this checklist before making a decision
Understand how disability-access rules may apply to employment, housing, healthcare, transportation, public services, websites, and businesses. A checklist cannot decide an individual case, but it can prevent missed questions, missing records, and avoidable deadlines.
Decision checklist
- Identify the setting: employment, housing, healthcare, transportation, education, government service, business, or digital service.
- Describe the barrier and the specific change needed to access the service or perform the essential task.
- Make the request in a documented form when possible and keep responses.
- Ask which law, policy, grievance process, and deadline applies.
- Preserve notices, medical support requested, communications, photographs, and witness information.
- Seek an appropriate advocacy agency or attorney when the issue is not resolved.
Information to write down
- The exact program, provider, company, service, product, or legal document involved.
- The person’s state, county, ZIP code, coverage, deadlines, accessibility needs, and preferred contact method.
- Names, dates, confirmation numbers, written notices, estimates, contracts, and appeal instructions.
- The original source used to verify each important claim.
Questions to ask
- Which rule or program applies to this exact situation?
- What is the deadline, and what proves that the request was received?
- What costs are excluded from the quoted amount?
- What changes by state, plan, provider, or household?
- Is there an appeal, grievance, correction, or second-review process?
- Where is the answer published by the responsible agency?
Official sources
- ADA.gov — official or established source for current details.
- EEOC Disability Discrimination — official or established source for current details.
- HUD Fair Housing — official or established source for current details.
- HHS Office for Civil Rights — official or established source for current details.
Related information
Within this subject: Updates and Official Changes, Official Help and Trusted Starting Points, Common Mistakes and Warning Signs, State-by-State Differences.
Also review: Part-Time Work, Disability Employment, and Benefit Interactions, Affordable Senior Housing and Aging in Place, Accessible Transportation and Medical Travel.
Last reviewed
This checklist was reviewed on 2026-07-30. Verify current rules before acting.