Use this checklist before making a decision

Understand how disability-access rules may apply to employment, housing, healthcare, transportation, public services, websites, and businesses. A checklist cannot decide an individual case, but it can prevent missed questions, missing records, and avoidable deadlines.

Decision checklist

  • Identify the setting: employment, housing, healthcare, transportation, education, government service, business, or digital service.
  • Describe the barrier and the specific change needed to access the service or perform the essential task.
  • Make the request in a documented form when possible and keep responses.
  • Ask which law, policy, grievance process, and deadline applies.
  • Preserve notices, medical support requested, communications, photographs, and witness information.
  • Seek an appropriate advocacy agency or attorney when the issue is not resolved.

Information to write down

  • The exact program, provider, company, service, product, or legal document involved.
  • The person’s state, county, ZIP code, coverage, deadlines, accessibility needs, and preferred contact method.
  • Names, dates, confirmation numbers, written notices, estimates, contracts, and appeal instructions.
  • The original source used to verify each important claim.

Questions to ask

  • Which rule or program applies to this exact situation?
  • What is the deadline, and what proves that the request was received?
  • What costs are excluded from the quoted amount?
  • What changes by state, plan, provider, or household?
  • Is there an appeal, grievance, correction, or second-review process?
  • Where is the answer published by the responsible agency?

Official sources

Related information

Within this subject: Updates and Official Changes, Official Help and Trusted Starting Points, Common Mistakes and Warning Signs, State-by-State Differences.

Also review: Part-Time Work, Disability Employment, and Benefit Interactions, Affordable Senior Housing and Aging in Place, Accessible Transportation and Medical Travel.

Last reviewed

This checklist was reviewed on 2026-07-30. Verify current rules before acting.