Start with the responsible source

Find energy assistance, weatherization, rate information, shutoff protections, medical-need procedures, and practical cost-reduction steps. The resources below are starting points for verification, applications, complaints, provider searches, and local referrals.

Where to begin

  • Use the federal LIHEAP locator for local assistance contacts.
  • Use the Weatherization Assistance Program directory.
  • Use the state public utility commission for complaint and rate information.
  • Use 211 for emergency local resources.

Official and established resources

Prepare before calling or applying

  • Write the exact question and desired outcome.
  • Have the relevant card, notice, bill, account number, dates, and ZIP code available—but do not send sensitive information to an unverified contact.
  • Ask whether the office serves the correct county, plan, provider type, or legal issue.
  • Ask what documents are required and whether an appointment is necessary.
  • Record the representative’s name, date, confirmation number, and next step.
  • Request an accessible format, interpreter, relay service, or reasonable accommodation when needed.

Verify the organization

Use the official web address or a phone number printed on an official notice. Commercial advertisements and lead-generation forms can appear above government results in search engines. Confirm the domain before entering personal information.

More pages

Within this subject: Updates and Official Changes, Decision Checklist, Common Mistakes and Warning Signs, State-by-State Differences.

Related subjects: Affordable Senior Housing and Aging in Place, Social Security, SSI, SSDI, Pensions, and Income Benefits, Emergency Preparedness and Accessible Evacuation.

Last reviewed

Resource links and descriptions were reviewed on 2026-07-30. Program capacity, hours, and local availability still require direct confirmation.