Start with the responsible source

Recognize current scam patterns, slow down urgent demands, protect accounts, report losses, and involve trusted help without blaming the victim. The resources below are starting points for verification, applications, complaints, provider searches, and local referrals.

Where to begin

  • Use ReportFraud.ftc.gov for fraud reports.
  • Use IdentityTheft.gov for an identity-theft recovery plan.
  • Use the DOJ Elder Justice Initiative for elder-fraud resources.
  • Use the official number on the financial statement or card to contact the institution.

Official and established resources

Prepare before calling or applying

  • Write the exact question and desired outcome.
  • Have the relevant card, notice, bill, account number, dates, and ZIP code available—but do not send sensitive information to an unverified contact.
  • Ask whether the office serves the correct county, plan, provider type, or legal issue.
  • Ask what documents are required and whether an appointment is necessary.
  • Record the representative’s name, date, confirmation number, and next step.
  • Request an accessible format, interpreter, relay service, or reasonable accommodation when needed.

Verify the organization

Use the official web address or a phone number printed on an official notice. Commercial advertisements and lead-generation forms can appear above government results in search engines. Confirm the domain before entering personal information.

More pages

Within this subject: Updates and Official Changes, Decision Checklist, Common Mistakes and Warning Signs, State-by-State Differences.

Related subjects: Internet Access, Digital Skills, Privacy, and Cybersecurity, Abuse, Neglect, Guardianship, and Exploitation, Social Security, SSI, SSDI, Pensions, and Income Benefits.

Last reviewed

Resource links and descriptions were reviewed on 2026-07-30. Program capacity, hours, and local availability still require direct confirmation.